Support

NEW and IMPROVED! 
Customer Support App  

Now available for download on Apple and Android mobile devices, the ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.

It provides several new features, including:

  • Live, interactive video
  • Live chat support from technicians
  • Support hours displayed based on the location of your device
  • Email options ideal for afterhours support inquiries
  • Ability to take a photo and attach it to emails for easier troubleshooting
  • Built-in QR reader for simple support lookup

 

     

Customer Sales & Service

ASSA ABLOY Door Security Solutions Customer Service - Monroe

1902 Airport Road
Monroe, NC 28110

Phone: 800-438-1951 (toll-free)
Fax: 800-338-0965 (toll-free)

Hours: 8:00 AM to 4:30 PM EST

Yale Commercial Technical Support

225 Episcopal Road
Berlin, CT 06037

Phone: 888-607-5703 (toll-free)
Email: support@yalelocks.com

Hours: 8:00 AM to 4:30 PM EST

Electrified Product Support

Phone: 800-810-WIRE (9473) (toll-free)

Hours: 8:00 AM to 4:30 PM EST